Cancellation Policy
The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

kodifurniture reserves the right to accept the cancellation of any order. kodifurniture also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Returns Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Category

Returns Window, Actions Possible and Conditions (if any)

Furniture

Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)

10 days

Refund or Replacement

For products requiring installation, returns shall be eligible only
when such products are installed by the brand's authorized
personnel.

In order to help you resolve issues with your product, we may
troubleshoot your product either through online tools, over the
phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a
refund/replacement of the same product will be provided at no
additional cost. If no defect is confirmed or the issue is not
diagnosed within 10 days of delivery or Installation wherever
applicable, you will be directed to a brand service centre to
resolve any subsequent issues.

In any case, only one replacement shall be provided